Terms and Conditions

Full payment must be received before any orders are dispatched.

Payment is to be made through our secure payment website or via bank transfer.

We can also process your card payments over the phone.

Shipping & Delivery Information

Deliveries within 30 miles of our site in Central Perthshire will be delivered by ourselves.

Out with this distance, all pots are delivered on a pallet by our trusted carrier.

Pallets will be delivered to kerb side – please make sure you have necessary arrangements in place for your order arriving. The delivery driver is NOT responsible for unpacking the pallets or removing packing materials.

All delivery Addresses for pallet deliveries must be suitable for large delivery vehicle access.

Please call to discuss if you have any queries.

Please check the area that you wish to place your pots. Any Steps, Gates, Passageways that the pots have to pass through to their final destination will need to be wide enough!

Please also check your order for any breakages/damages that may have incurred during transit. If any - these need to be photographed and emailed to us within 24 hours so we can claim from the carrier and send you a new pot. The Carrier should wait for you to check your order.

Any of the above breakages or damages need to be reported to Pink Buffalo within 24 hours of delivery. Out with this time, we cannot offer a full refund or replacement pot.


You can return your pots if you change your mind. Returns must be made within 7 days of purchase and providing pots are in perfect condition , we will issue a full refund.

The customer covers the cost of the return and the pot must be securely fixed to a Pallet in order to reach us safely.

We would like to stress that each pot is individually handmade and therefore may differ in colour or have Kiln marks which may differ to the pictures.

There may be a 4- 5cm variation in the width of the listed sizes due to the location they were fired in the kiln making them slightly smaller . We never have 2 pots that are exactly the same – a factor that we are extremely proud of.